RIMOWA Warranty and Repair Guide

Understand RIMOWA lifetime guarantee coverage, pre-2022 warranty differences, repair options, proof-of-purchase needs, and what cosmetic wear usually means.

要点

New RIMOWA suitcases purchased from July 25, 2022 are covered by a lifetime guarantee for functional aspects, while cosmetic wear, misuse, and abuse are excluded. For older purchases, coverage depends on the purchase date and registration status.

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Keep proof of purchase and register the suitcase even when coverage is automatic.

Functional damage and cosmetic wear are different service conversations.

Pre-July 25, 2022 suitcases follow older guarantee terms.

Airline damage should be documented with the airline immediately, because baggage-carrier liability may matter.

Use official client care, stores, or repair points for service decisions.

01Coverage

What the lifetime guarantee is meant to cover

RIMOWA states that new suitcases purchased from July 25, 2022 are covered by a lifetime guarantee for functional aspects of the suitcase. That makes functional usability the key concept.

Cosmetic wear is not the same as functional damage. Dents, scratches, scuffs, and normal travel patina may be part of ownership rather than a repairable guarantee issue.

02Older purchases

Pre-July 25, 2022 coverage is different

RIMOWA's guarantee FAQ distinguishes older suitcase purchases from current lifetime coverage. For older purchases, registered suitcases can have different guarantee terms than unregistered ones.

If buying used, ask for the original proof of purchase, registration status, and production-era details before assuming lifetime coverage applies.

03Claim workflow

How to prepare a repair or warranty request

Document the problem clearly, gather proof of purchase, note the serial number, and contact RIMOWA Client Care or visit an official store or repair point.

If the issue happened during air transport, document it at the airport with the airline before leaving the baggage area when possible.

Photograph the suitcase from all sides plus close-ups of the issue.
Keep receipts, warranty documents, and airline baggage reports.
Avoid self-repair before asking whether it affects service options.

よくある質問

Does RIMOWA warranty cover dents?

Cosmetic dents and scratches are usually different from functional damage. If the dent affects usability, contact RIMOWA; if it is only visual wear, it may not be covered.

Does RIMOWA cover airline damage?

Do not assume airline damage is automatically covered by the manufacturer guarantee. Document airline damage immediately and contact both the airline and RIMOWA service for the right path.

Do I need to register my RIMOWA?

Current lifetime guarantee coverage is described as automatically activated on purchase, but registration is still recommended because it can simplify future service and proof-of-ownership conversations.

新機能

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次に読むページ

購入判断をしやすくする関連ページです。

RIMOWA buying FAQMore ownership and care questions.RIMOWA buying guideChoose the right suitcase before buying.Products hubCompare model and size pages.

確認した情報源

事実確認に使用した信頼できる参照先です。

RIMOWA lifetime guarantee RIMOWA guarantee FAQ RIMOWA care and repair

価格、在庫、為替レート、航空会社ルール、免税の条件、公式ポリシーは変わることがあります。購入前にライブ比較ツールで確認してください。