RIMOWA Warranty and Repair Guide

RIMOWA states that new suitcases purchased from July 25, 2022 are covered by a lifetime guarantee for functional aspects of the suitcase. That makes functional usability the key concept.

Cosmetic wear is not the same as functional damage. Dents, scratches, scuffs, and normal travel patina may be part of ownership rather than a repairable guarantee issue.

RIMOWA's guarantee FAQ distinguishes older suitcase purchases from current lifetime coverage. For older purchases, registered suitcases can have different guarantee terms than unregistered ones.

If buying used, ask for the original proof of purchase, registration status, and production-era details before assuming lifetime coverage applies.

Document the problem clearly, gather proof of purchase, note the serial number, and contact RIMOWA Client Care or visit an official store or repair point.

If the issue happened during air transport, document it at the airport with the airline before leaving the baggage area when possible.

• Photograph the suitcase from all sides plus close-ups of the issue.
• Keep receipts, warranty documents, and airline baggage reports.
• Avoid self-repair before asking whether it affects service options.